Right of withdrawal

Voluntary right of return (no statutory EU right of withdrawal)

As a Swiss company, we are not subject to the EU Consumer Rights Directive. There is therefore no statutory right of withdrawal under EU law.

However, we voluntarily grant our private customers a 14-day right of return from receipt of the goods. For exact terms and conditions, please see our General Terms and Conditions under the “Returns and Refunds” section.

Please register returns in writing to:
Schrader GmbH, Hafenstrasse 19, 8280 Kreuzlingen
Email: info@stahlwerk-schweiz.shop

7 year guarantee*

On everything - except wearing parts

Money back guarantee

Easy returns and refunds 30 days after purchase

Hotline: +41 71 511 98 68

Monday to Friday from 9:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 5:00 p.m. Telephone advice & technical support from qualified specialist staff

Email support

Describe your concerns to us via the contact form or directly to info@stahlwerk-schweiz.shop